Terms of Service

These terms cover use of our website and client portal — browsing our content, submitting enquiries, and, for clients, accessing project work through the portal. They do not replace the specific proposal, statement of work, or engagement agreement we sign with each client, which governs the scope, deliverables, fees, and timeline of that engagement. Where these terms and a signed engagement agreement conflict, the engagement agreement controls.

Mukula Digital provides operations, brand and web, growth architecture, and advisory consulting services, described in general terms on this Site. Descriptions on the Site are illustrative — the specific scope, deliverables, and terms of any engagement are set out in a separate written agreement between Mukula Digital and the client.

Submitting the contact form or booking a discovery call does not create a client relationship or any obligation on either side. A client relationship begins only once both parties agree to and sign a written engagement.

If you’re a client, we’ll provision you a portal account. You’re responsible for keeping your login credentials confidential and for all activity under your account. Let us know immediately if you suspect unauthorised access.

Content shared through the portal — documents, messages, deliverables — is for the use of your organisation and the individuals you’ve authorised. Please don’t share portal access or content outside your organisation without our agreement, where doing so would breach confidentiality obligations in your engagement agreement.

The content on this Site — text, design, graphics, and the Mukula Digital name and logo — belongs to Mukula Digital unless otherwise noted, and may not be copied or reused without our permission.

Ownership and licensing of work product created during a client engagement (brand assets, websites, systems, documentation) is set out in the relevant engagement agreement, not by these general terms.

Fees, payment schedules, and terms are agreed individually for each engagement and set out in the relevant proposal or contract. Nothing on this Site constitutes a binding quote or offer.

We treat information you share with us about your business as confidential, and we expect the same regarding our proprietary methods and materials. Specific confidentiality obligations for an engagement are detailed in the signed agreement for that engagement.

The Site and its content are provided “as is.” While we take care to keep information accurate and the Site available, we don’t guarantee it will always be error-free or uninterrupted. To the fullest extent permitted by law, Mukula Digital is not liable for indirect or consequential loss arising from your use of the Site. This section does not limit liability that cannot be excluded under Zambian law, and does not apply to obligations set out in a signed engagement agreement.

The Site links to third-party destinations such as WhatsApp, email, and LinkedIn. We aren’t responsible for the content or practices of those third parties.

These terms are governed by the laws of the Republic of Zambia.

We may update these terms from time to time. We’ll update the “last updated” date above when we do. Continued use of the Site after a change means you accept the updated terms.

Questions about these terms? Email info@mukuladigital.com or message us on WhatsApp at +260 95 140 7364.