Privacy Policy

Information you give us directly:

• When you submit our contact form: your name, email address, business or organisation name, business stage, the service you’re enquiring about, your preferred time to talk, and any message you write.
• When you email, call, or message us on WhatsApp: whatever information you choose to share in that conversation.
• When you use our client portal: your name, email address, and password (stored in hashed form), plus any project files, messages, or content you or your organisation add while working with us.

Information collected automatically: our cloud service providers log standard technical data for every visit — IP address, browser type, device type, and pages viewed — for security and performance purposes. We do not run advertising trackers or third-party analytics on this site.

• To respond to enquiries submitted through the contact form or sent directly to us.
• To schedule and prepare for discovery calls and client engagements.
• To deliver services once you become a client, including through the client portal.
• To maintain the security and reliability of our website and portal.

We do not use your information for advertising, and we do not sell or rent it to third parties.

Contact form submissions and client portal data are stored with trusted cloud service providers, and your information is encrypted while it travels between you and us. Fonts on this site are loaded from Google Fonts, which may receive your IP address when a page loads — Google’s own privacy policy governs that processing.

We only work with providers that maintain industry-standard security practices.

We do not share your personal information with third parties, except:

• With the cloud service providers that run our website and portal, solely so they can operate.
• If required by law, regulation, or a valid legal process.
• With your consent, or at your direction (for example, if a project requires us to loop in a partner you’ve approved).

We retain contact form submissions and enquiry records for as long as reasonably useful for follow-up and business record-keeping, and client portal data for the duration of the engagement plus a reasonable period afterward. You can ask us to delete your information at any time — see “Your rights” below.

You can ask us at any time to:

• Tell you what information we hold about you.
• Correct information that’s inaccurate or out of date.
• Delete your information, where we’re not required to keep it for legal or contractual reasons.

To make a request, email us at info@mukuladigital.com.

Our public website does not use cookies for advertising or tracking. The client portal uses a strictly necessary session cookie to keep you signed in — this is required for the portal to function and isn’t used for any other purpose.

Our services are intended for businesses and professional contacts. We do not knowingly collect information from children.

We may update this policy from time to time as our services or tools change. We’ll update the “last updated” date above when we do. Continued use of our site or portal after a change means you accept the updated policy.

Questions about this policy or how we handle your information? Email info@mukuladigital.com or message us on WhatsApp at +260 95 140 7364.